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Collect a payment from a shop

Choose the shop, enter the amount and the method, add a reference if there is one, and tap Record payment.

Updated 2026-11-01

When a shop or dealer pays you, record it in the app straight away. The payment reaches the office immediately and reduces what the party owes.

Open the payment screen

  • From Home, tap Collect payment, then choose the shop in Parties.
  • In Parties, tap Collect beside a shop.
  • During a visit, tap Collect payment. The shop is already selected.

At the top you see the shop's balance: "Balance due: NPR {amount}".

Record the payment

  1. Enter the Amount (NPR). The button stays disabled until the amount is more than zero.
  2. Choose the Method: Cash, eSewa, Khalti, Fonepay QR, Bank transfer or Cheque.
  3. In Reference / receipt no., type the cheque number, the transaction ID shown in the wallet app, or your receipt book number. This makes the entry easy to match later.
  4. Tap Record payment. It shows "Saving…" and then "Payment of NPR {amount} recorded".

What happens to the money

Back at the office, a payment is applied to the party's open invoices, oldest first. If you collect more than is due, the extra stays as an Advance on the party's account. A dealer sees this on Home as Advance instead of Balance due.

If a payment is outstanding

On Today, Payments to follow up lists invoices that are overdue, for example "NPR {amount} overdue {days} days". Use it to decide which shops to press for payment.

Mistakes and connection problems

  • If you have no signal, the app says "Could not reach the server. Check your connection and try again." The payment is not saved, so record it once you are connected.
  • If you entered a wrong amount or method after saving, tell your office. Payments are kept as a permanent record, so the office adds a correcting entry rather than erasing the old one.

Tip: For eSewa, Khalti and Fonepay, always copy the transaction ID into the reference field. It is the proof you will need if the money is questioned.

Tip: Hand over a receipt and write its number in the reference, so the paper and the app match.

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