A Day in the Life of a Sales Officer Using gamitrack

A field sales officer's day is full of small decisions: which shop first, what to say about the new SKU, whether to push for an old payment or take a fresh order. The right tool should remove paperwork from that day, not add to it. This guide walks through one ordinary working day in the gamitrack mobile app, in the order a real officer experiences it. The example is hypothetical, but every screen and step described here exists in the product.

Before you leave home: the Today tab

When the officer opens the app, the Today tab is the home base. It shows the route planned for the day, the ordered list of stops on that route, and the officer's progress so far. The route was set up earlier by a manager under Routes in the admin panel, so the officer does not have to decide the sequence every morning.

Take two minutes here:

1. Check the number of stops and the dealer or area they belong to.
2. Look for any follow-ups due today, such as a promised payment or a shop that asked for a callback.
3. Read broadcasts or messages in the inbox. Managers can send a notice to everyone, to a region or to named people, and it arrives as a push notification.

Starting the day

Tap Start day. The app records the start time with GPS. This is the moment attendance begins, and it is compared with the company's work week and holidays to work out whether the officer was on time. There is no separate paper register to sign.

After starting the day the app tracks location in the background for the working day. Officers sometimes worry about this, so say it plainly in your induction: tracking runs only during the working day, it feeds the day-movement map and the time spent at stores, and its purpose is to make honest officers look good. A manager can later see that the officer covered fourteen stops, not a vague claim of "busy day".

At the shop: the visit

When the officer reaches the first stop, they open the stop and start the visit. A few things happen at once:

• The app checks the officer's position against the shop's saved location. This is the geofence. A visit started far from the shop is flagged for review.
• The officer takes a photo as proof of visit, for example of the shelf or the shop front. Photos are uploaded securely and each photo can be used only once, so an old picture cannot be recycled.
• The officer records closing stock, meaning what is left on the shelf, and any market notes such as a competitor's offer.

Then comes the outcome. If the shop orders, the officer takes the order. If not, the officer chooses a no-order reason from the list. Do not skip this. Over a month, the pattern of reasons tells you whether the real problem is price, credit, stock-outs or simply a closed shop at the wrong hour.

Taking an order

Inside the party sheet the officer adds products to the order. Prices come from the price list that applies to that customer, so the officer never types a price from memory. The order is saved and appears immediately in the admin Orders page. Depending on how the company sells, it is either a direct order or a secondary order that a dealer will fulfil. In via-dealers mode the dealer sees the shop's order in the dealer app and supplies it.

Collecting a payment

If the shop pays on the spot, or settles an old bill, the officer chooses Collect payment, picks the method (cash, eSewa, Khalti, Fonepay, bank or cheque) and enters the amount. Payments are allocated against the oldest open invoices first, and any extra becomes an advance. The shopkeeper's statement updates, and the accountant does not have to chase a note on a slip.

Returns

If the shop wants to return goods, the officer starts the return from the party sheet. Depending on the company's mode, it either goes to the company for approval or to the dealer, who accepts or rejects it.

Between stops

Two habits make the day smoother.

Add new outlets as you find them. Use the add-outlet function while standing in front of the shop so the GPS location is accurate. It goes for approval, then joins the route.

Log the small things. A shop's complaint about late delivery, a request for a bigger pack, a competitor scheme: write it as a market note. Managers read these in the daily reports and the weekly meeting.

Ending the day

When the last stop is done, tap End day. The app records the end time with GPS, and the automatic day summary is built: calls made, productive calls (visits that ended in an order) and kilograms sold. The officer does not type a daily report. If something odd happened, like a very short visit or a visit without a photo, it will already show as a flag, and the officer can explain it before the manager asks.

Expenses and earnings

If the officer spent money on the road, for example fuel or a lunch the company reimburses, they can claim it in the Expenses section with a photo of the receipt. A manager approves or rejects it with a reason, and approved claims are paid through the earnings ledger.

The Earnings screen shows commission history and totals. Because commission is calculated from fulfilled secondary orders, the officer can see why the number moves, and that clarity reduces month-end arguments. For how those numbers are set, see the month-end closing checklist.

A one-glance checklist for the officer

Moment	Action in the app
Morning	Read Today tab, follow-ups and messages
Departure	Start day (GPS recorded)
Each stop	Start visit, photo, closing stock, order or no-order reason
Cash or cheque received	Collect payment, choose method
New shop found	Add outlet with GPS, await approval
Evening	End day, check flags, claim expenses

What managers should do in response

An app is only useful if someone reads what it produces. Each evening a manager should glance at the Daily reports and Visits & flags pages, resolve flags with a short note, and call anyone whose day looks unusual. Used this way, the app becomes a coaching tool rather than a policing tool. To set a new hire up for success, read ramping up a new salesperson in 30 days.

Try it with one route first

You do not need to switch the whole company on one morning. Pick one officer, one route and a handful of shops, and run a normal week. Compare the end-of-day summary with what that officer used to report by phone. When the numbers match reality, roll it out. Plans and what each includes are on the pricing page, and step-by-step setup instructions are in the Help centre.